1. Returns
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions:
- Returns are accepted within 7 days from the date of delivery.
- The product must be unused, in its original packaging, and in resalable condition.
- Proof of purchase (receipt or order confirmation) is required.
- Return shipping costs will be borne by the customer unless the item is defective or incorrect.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Products that have been used, damaged, or altered.
- Items purchased under clearance or final sale.
- Gift cards and promotional items.
- Any product that is not returned in its original condition.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original payment method within 7-14 business days.
- If the refund is delayed, check with your bank or payment provider as processing times may vary.
- Shipping fees are non-refundable, except in cases where the product was incorrect or defective.
4. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@thespecx.com within 7 days of receiving your order.
5. Return Process
To initiate a return:
- Email us at info@thespecx.com with your order details and reason for return.
- Our support team will review your request and provide return instructions.
- Ship the item to the provided return address.
- Once received, we will inspect and process the refund or exchange accordingly.
6. Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
7. Contact Us
For any questions or concerns regarding returns or refunds, please contact us at:
THE SPECX
Sammanturai, Ampara
Email: info@thespecx.com
Phone: +94 761907181
We reserve the right to modify this policy at any time. Please review this page for updates.
